Welcome
We want you to feel at home in our office. We know if you feel relaxed and comfortable, you will have a positive dental experience. Our office has been designed with the newest conveniences and comforts of home to accommodate a variety of needs. Our reception area is stocked with coffee, specialty teas, cider, hot chocolate and bottled water. We invite you to sit back and relax by reading a magazine or book next to the fireplace, or watch your favorite television program.
Treatment Rooms
In our treatment rooms, headphones are available to watch television while you have your dental treatment. We provide neck pillows and blankets if you would like them. Our warm and friendly staff is readily available to help you with anything you need to feel more comfortable. We want you to be at ease from the moment you step through our doors and we are confident you will feel well cared for throughout your entire time in our office
Hi-Tech Sterilization
Infection control is one of our highest priorities. We utilize the most advanced sterilization procedures available. All instruments, including hand pieces are heat sterilized after each use and disposable supplies are used where complete sterilization is not possible. Barriers, such as masks and gloves, are worn for your protection
Appointments
New Patients are always welcome. Call us at (541) 343-8527 to see for yourself how great a dental appointment can be! You may also request an appointment by clicking on “Request an Appointment Online” on the Home Page under Office Hours. When you make an appointment with us, we are reserving a specific time for you. We will do our best to be punctual and we kindly request that you provide us with the same courtesy.
If an appointment has to be changed, please give us as much notice as possible so that someone else may use your time. To avoid charging you for a broken appointment, we request a notice of at least 24 business hours. In the event of a dental emergency, we will make every effort to accommodate you as soon as possible. We may be reached after hours if necessary.
Online Convenience
Our office offers many convenient online features. New patients can request an appointment through our website and submit new patient forms. Established patients can choose to receive appointment reminders via e-mail or text. Patients are also able to access our patient portal to request an appointment, review account history, make payments and give us feedback about their appointment. We know your time is very important, for this reason we want to make communication with our office convenient and easy for you.
Patient Portal FAQ
After registering, you can sign in and access your appointment history, documents, and pay bills online. Now, you can simply access it all through the portal.
Request an appointment online
Receive e-mail and text message appointment reminders
Be alerted when you’re due for your next check-up
Access your appointments and treatment history online
Pay your bill online
Insurance
As a courtesy to our patients with insurance, we are happy to submit insurance claims for you. Please bring your insurance card to your first dental visit. We will estimate your co-payment as closely as possible by confirming your benefits. Payment is due at the time of treatment and you will be responsible for the portion not covered by your insurance. Any estimates given are not a guarantee of payment by your insurance. Patients are encouraged to research and understand their dental plan. All services provided are the responsibility of the patient regardless of insurance. If you have any concerns regarding your specific insurance plan and benefits, please call our office to speak with our Insurance Coordinator. We are happy to help you with any questions.
Insurance FAQ
This is a question we are often asked. The answer is yes, we can usually bill most insurance plans, whether we are in-network or out-of-network for them. We are always happy to check your insurance and give you information about your dental plan.
There are several plans Dr. Matlock is contracted with as an “in-network” or Preferred Provider. Currently these plans include: Regence Blue Cross Blue Shield of Oregon, the Pacific Source Advantage network, and Life Map. If you are interested in staying “in network”, it is always best to check with our office or your insurance representative to verify we are in the dental network for your specific plan. Dr. Matlock is also contracted with Moda (Delta Dental) as a “Premier Provider”. This is not the same as a Preferred Provider who contracts with Delta Dental to provide services to members under a different fee schedule.
Most of our patients who have insurance are signed up with PPO dental insurance plans. If Dr. Matlock is not contracted with your dental plan as an “in-network” PPO provider, we can usually still bill your insurance as an out of network provider. The main difference is that in-network providers have contracted with the insurance company under a different fee schedule. It will sometimes result in higher co-pays if you go out of network, although we have found that the benefits may be the same for many services. As insurance plans have changed over the years, most of our patients have chosen to continue to have their dental treatment in our office regardless of insurance because they value the quality, expertise, and patient care provided by Dr. Matlock.
Fees & Payments
In an effort to keep dental costs down while maintaining a high level of professional care, we ask that you take care of your fees at the time of treatment. For patients who do not have dental insurance, our office offers a 5% discount for payment in full by cash or check at the time of service. For your convenience, we also accept Visa, MasterCard and Discover.
For patients interested in payment plans, we offer financing through CareCredit. This option helps many of our patients with an affordable monthly payment. We would be happy to answer any questions you have if you would like to take advantage of this financing service.